Here are some of the kind comments we have received from our satisfied customers over the years.
We always aim to provide a professional and friendly service and welcome all feedback.


"Had my first eye test in 25 years on Saturday , the service was exceptional , extremely professional and welcoming I felt totally at ease and wasn’t rushed or pressured. I would totally recommend a visit ."

Jo C - March 20

"Excellent service, best opticians I've ever visited. Everyone was so kind and helpful. Thank you."

Ann L - January 20

"The Vision team were more than friendly and approachable, making the whole experience easy for me. I can't fault the customer service and would definitely recommend using Vision Gloucester to anyone. I love my new glasses!"

Josh F - October 19

"Excellent service, best opticians I've ever visited. Everyone was so kind and helpful. Thank you."

Ann L - September 19

"Super friendly staff. Great range of specs. Looking forward to picking up my new Ray Bans next week."

Nick H - August 19

"Terrific choice and quality service from dedicated helpful staff at affordable prices."

Hilary J - June 19

"First visit to the Vision Centre and very impressed,very helpful staff and saved me money compared to other opticians."

Martyn C - May 19

"Received a hospital visit from Tony twice recently. Highly recommended; the care and attention to detail are excellent. I would not consider using anyone else."

Charlotte C - April 19

"Excellent service. Nothing is too much trouble. Great personal service."

Tina P - March 19

"Fantastic, friendly service."

Sian J - January 19

"I had the pleasure of dealing with the staff here for my son's first ever pair of glasses. They made the whole process an absolute breeze. After being told by a well known national chain of opticians based in a supermarket in Quedgeley that I would have to make an appointment and that we wouldn't be able to be seen for 4 days, I called Vision Centre and they saw us the same day. If you want excellent friendly service, stick to independent retailers such as these guys. We won't be taking our son anywhere else for his glasses!!!!"

Paul H - December 18

"My partner had an appointment with Agnes who was extremely thorough and showed the highest level of expertise and professionalism. Excellent customer service all round from everyone involved, highly recommend."

Lloyd H - November 18

"Highly recommend - they have just supported my son (11) who so wanted to wear contacts - so patient , and calm =success ! And one very happy boy . Thanks to all involved."

Sally H - October 18

"Great service, very friendly. Definitely recommend."

Yaz J - August 18

"Always great, personal service, txts before hand are V helpful. Everyone is very friendly."

Steven - July 18

"Brilliant, nice people, thank you."

Frazz - June 18

"I would highly recommend The Vision centre. The staff are so friendly and helpful. They have a large range of glasses which is amazing for my daughter who has a high prescription so not all frames will work for her. They always make her feel so welcome and make sure the glasses are the best for her! Thank you x."

Chloe - May 18

"Helpful and friendly service - as always."

Martin - April 18

"Loving my new specs! Thank you for the excellent customer service... 2nd to none."

Vikki - March 18

"Many thanks for the efficient and friendly service - having my glasses repaired, and likewise for my eye test a few weeks ago."

Chris - February 18

"Really love my new glasses- great service & turn around on my simple prescription lenses."

Emma - January 18

"Great opticians, with service to match!"

Hayley - December 17

"First time any optician has explained about my sight to me in plain English. Thank you. Great service!"

Louise - November 17

"Thank you for my repaired glasses...they are like new! Great service, great value for money and a lovely friendly team."

Alison - October 17

"Like always, we had an excellent experience. The staff are very friendly, especially with children, they make us feel very welcome."

Nuzmi - September 17

"I love the Vision Centre because they give a great service and they have great staff."

Abbie B - August 17

"I have found the service I've received at the Vision Centre second to none. I will continue to use their service in the future."

Stephen F - July 17

"Very pleased with the service and glasses arrived on time and were as expected."

Anne K - June 17

"I am very happy with the service and the products. I would recommend The Vision Centre."

M Robertson - April 17

"Very happy with the service provided by the Vision Centre; would highly recommend."

Scott N - March 17

"I had a fantastic experience at The Vision Centre. The staff are very helpful - amazing cup of tea!"

Barb H - February 17

"I have been registered at the Vision Centre since 2003. I wouldn't go anywhere else. They provide me with an individually tailored service with regular prompts to attend, flexible appointment times, a good selection of glasses and contact lens plans!"

Julia F - January 17

"I have complicated eyesight and am always a little concerned when looking for a new optician after moving house. I am delighted to say that the level of care I have received at the Vision Centre has been outstanding. All the staff have been friendly, welcoming and efficient. When my friend moved into the area, I was pleased to introduce her to the Vision Centre also."

Helen M - December 16

"I noticed the sale sign in the store, I needed glasses so I went in; the staff were very welcoming, the receptionist was very helpful and friendly we had a good conversation while I waited - all the staff were excellent - all very helpful and with a smile. I will come again."

R Perry - November 16

"Very helpful staff. A very pleasant and efficient and quick service! Highly recommended."

Andrea H - October 16

"Eye test was done in a well professional manner. Staff was very helpful and did explain all the products very well. I will gladly recommend a friend or relatives to go and have an eye test."

Josephine J - September 16

"I received a great service from the Vision Centre and I had no problems whatsoever. Thank you."

Elizabeth C - August 16

"I would definitely recommend the Vision Centre. Myself and my daughters were well looked after by Sam and Barbara. We were greeted in a friendly, welcoming manner, assisted to find the most suitable frames. A very efficient service."

Sally S - July 16

"It was my first pair of glasses and all the ladies were very helpful with no pressure."

Sharon D - June 16

"We have always found Kodak to be professional and friendly. They always turn up on time."

Kate A - May 16

"I am very satisfied with the treatment I received here. They are efficient, very pleasant and make you feel like nothing is too much trouble! I left a very satisfied customer and would certainly recommend The Vision Centre."

Jan B - April 16

"Excellent service. Very friendly and professional staff."

Jo Ritter - March 16

"The test was thorough and I felt confident that the optician was very competent."

Anna J - February 16

"I would highly recommend the Vision Centre. Very thorough examination, excellent advice when choosing frames and delivery was prompt. Thanks!"

Steve D - January 16

"I am so pleased with the Vision Centre - not just for their customer service but for the lovely selection of frames! I have told my family about the Vision Centre and they also now come here!!"

A B - December 15

"Very happy with the teams help with everything - from dispense to sight test. Thank you to you all."

Mrs Weale - November 15

"After a terrible experience at a chain optician I had a fantastic and prompt service from this shop. All of the staff were friendly and knowledgeable and remembered me and the details of what I was looking for between multiple visits."

Adam K - October 15

"Eye test was good and they were friendly people at the Vision Centre. My glasses fit perfectly."

Amanda F - September 15

"A pleasant service and friendly manners will recommend to friends. A clean environment."

A J - August 15

"I just wanted to say thank you for the excellent service that you provided me recently. All the staff that helped me to buy my spare glasses and sunglasses recently were helpful and friendly without being pushy. The speed of getting my glasses was great too, which is fortunate as I'm still waiting for my 'main' pair from Vision Express 3 weeks later, this after I had a terrible experience in the shop ordering them. Thanks."

A Knight - July 15

"Plenty of glasses to choose from, helpful and friendly staff. Close to 3 car parks which is a consideration for me. Overall very happy."

Wendy J - June 15

"Warm and friendly welcome, an efficient prompt service, good advice and a selection of frames that I actually liked. Follow up care with the occasional adjustment is never a problem. I shall always be using the Vision Centre for future eye tests and new glasses etc."

Colin S - May 2015

"Amazingly helpful and the first to line up my varifocals 1st time ever! I would recommend them to everyone!"

Dorothy B - April 2015

"Excellent service, no waiting around - appointment on time! The staff were very friendly and the lady optician was extremely competent and explained everything in depth. I didn't feel rushed at all!"

Anna S - March 2015

"Excellent all round service - would use The Vision Centre's service again and recommend friends."

Jennifer R - February 2015

"I found the staff to be great - very helpful. Happy plus very professional. The whole buying examination experience was excellent. I would certainly use The Vision Centre again and recommend to my friends."

Kevin R - January 2015

"Always a friendly welcome, offer of a drink whilst waiting. Nothing is too much trouble and efficient service. Nice atmosphere. Only downside is the parking charges nearby."

Adrian J - December 2014


CV-19 Contingency Service

We are able to offer an emergency service for the following optical services: 

  • Urgent eye or vision related problems
  • Lost or damaged spectacle replacements or repairs
  • Contact lens supply
  • GP referrals or recommendations
  • Collection of outstanding goods

Please note:

All initial consultations will be by telephone. An agreed action plan will be initiated with a view to minimise direct contact for yours and our safety.

Please call 01452 410 494 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone will be manned between:
9.00 - 17.00 | Mon - Fri
9.00 - 16.00 | Sat