Our Guarantee

Here at the Gloucester Vision Centre, your customer experience is our priority.  

That's why we can offer great guarantees ....


Total Satisfaction Guarantee

Here at the Gloucester Vision Centre, we strive to provide our customers with a first class service.   If you're not happy, simply return the item with proof of purchase within 60 days and we promise to exchange or refund it.  Simply get in touch and ask a member of staff for more details on our Total Satisfaction Guarantee.



Price Match Guarantee

We'll match any like for like produts. If you find the same product cheaper at another retailer within 60 days of your purchase, Gloucester Vision Centre promises to match the price or refund the difference. Just ask for more details. 



Terms & Conditions: 

Total Satisfaction Guarantee:  Our Total Satisfaction Guarantee is valid for all products and services purchased at the Gloucester Vision Centre. Please remember you’ll need your receipt and to return your unwanted items in the same condition as they were purchased. If the alternative you choose is higher in price, you’ll need to pay the difference.  This does not affect your statutory rights.

Price Match Guarantee: Gloucester Vision Centre Price Match Guarantee applies to like for like products (i.e. prescription or same frame or lens option) charged at full price and in stock at another high street store. The guarantee does not apply to discounted products or products from online retailers, auction websites or private sellers. Our Price Match Guarantee is valid for 60 days from the date of purchase. Gloucester Vision Centre will need to see a formal quote/receipt on headed paper from the competing retailer and your receipt from us as proof of purchase.